I build technology teams that deliver. With 20+ years leading IT operations, infrastructure, and security across financial services, healthcare, and regulated industries, I turn complex technology estates into reliable platforms that enable business growth. From service desk to boardroom, I understand the full stack of IT delivery.
Initiate ContactI started my career in the British Army as a Combat Medical Technician, spending nine years on deployments worldwide. That experience taught me how to stay calm under pressure, make decisions with incomplete information, and lead teams through uncertainty. Those lessons still shape how I approach IT leadership today.
After transitioning through the NHS, I found my calling in technology. I have worked my way up from help desk to Head of Cyber and Infrastructure at a publicly traded company. Along the way, I have managed 24/7 Network Operations Centres, transformed service desk functions, architected enterprise platforms, and built security programmes from the ground up. I understand technology from the ticket queue to the board report.
My approach combines operational rigour with strategic vision. I have reduced cloud costs by 36% while improving capability, cut phishing click rates from 18% to 7%, achieved Cyber Essentials Plus certification, and built teams that deliver consistent, reliable service. I believe great IT is invisible to the business. It works. It scales. It enables growth.
Building and leading technology teams from service desk to infrastructure engineering. Experience managing 60+ staff through multiple reporting lines, developing talent from analysts to architects.
ITIL-aligned service management with proven results. Service desk transformation, incident and problem management, SLA performance, and continuous improvement programmes.
Azure IaaS/PaaS architecture, Microsoft 365 enterprise deployment, Infrastructure as Code with ARM and Bicep, FinOps cost optimisation, Cloud Adoption Framework alignment.
ISO 27001 implementation, NIST CSF maturity progression, Microsoft Defender suite, Sentinel SIEM/SOAR at Silver standard, Zero Trust architecture, board-level risk reporting.
AI Operations agents with Azure OpenAI and Copilot Studio for intelligent triage and automated remediation. Platform as Code delivery, PowerShell DSC, automated deployment pipelines.
FCA financial services requirements, GAMP 5 pharmaceutical validation, GDPR and Data Protection, DORA operational resilience, Cyber Essentials Plus certification.
I designed and implemented a unified digital operations platform that transformed IT service delivery from reactive support into an automated, AI-augmented capability. The model inverts traditional IT economics: instead of throwing headcount at complexity, it layers automation, AI orchestration, and platform engineering to reduce human intervention to genuine exceptions.
APIs, connectors, and data pipelines unifying M365, Azure, security stack, and external services into a single integration layer.
Event-driven workflows, runbook library, and automated response. 69 runbooks covering incident, change, security, and maintenance.
RAG-powered knowledge retrieval across 2,400+ articles. Intent classification, automated L1 resolution, seamless human escalation.
Security posture management, compliance dashboards, and audit automation. Detect, respond, protect, govern, recover.
Restructured IT service delivery function across 500+ users and two business divisions. Implemented ITIL-aligned processes for incident, problem, and change management. Integrated security awareness into service culture.
Designed and deployed enterprise Azure tenant from scratch, aligned to Microsoft Cloud Adoption Framework. Implemented full M365 ecosystem with hybrid identity, Conditional Access, and Zero Trust security model.
Reduced Azure annual spend from £260k to £167k through rightsizing, reserved instances, and workload optimisation. Implemented cost governance frameworks and automated monitoring while improving capability.
Deployed Microsoft Sentinel achieving Silver standard, top 15% globally. Integrated log sources across Azure, M365, and on-premises infrastructure. Built automated playbooks for incident response and threat hunting.
Production-ready Bicep templates for Azure infrastructure deployment. Includes landing zones, security baselines, and monitoring configurations.
Logic Apps playbooks for Microsoft Sentinel automation. Incident enrichment, threat intelligence integration, and automated response workflows.
Microsoft 365 DSC configuration baselines for tenant security. Conditional Access policies, security defaults, and compliance settings as code.